CANADA POOCH COAT

These premium waterproof trousers are built for performance in all weather.

Made with a 4-way stretch fabric and a soft twin lining, they provide warmth, flexibility, and comfort during winter walks.

With secure, water-resistant pockets, they keep your essentials safe and dry.
Industry-leading waterproofing technology ensures you stay dry, no matter the conditions.

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Shipping Costs

We offer FREE UK shipping to our customers

Delivery Times

3- 7 (Working Days)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flatface.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  info@flatface.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  info@flatface.com

Can I Exchange, I Have The Wrong Size ?

If you can first contact us below, we can discuss the return and upon approval we will supply you a return address to return your purchase. Once received we can go ahead with an exchange or refund as requested.

What If I Give The Wrong Shipping Details ?

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Please contact us as quickly as possible, If your order is shipped we cannot alter the address.

Can I Track My Order ?

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. You can check for regular updates using our Tracking service within our “track your order” page.

I Ordered More Then One Product But Only One Has Arrived ?

In order to give you the best possible range of products we use multiple suppliers to achieve this so sometimes items may be processed and shipped at separate times but will all be with their own tracking information.